No cancellation of order, EXCHANGE or refund will be entertained, unless the item you have ordered is out of stock or we are unable to fulfil your order for any reason whatsoever.
If an item is defective, we will replace the item once the defective item is returned to us, provided that we receive notice of the defect within seven (7) days of receipt of such defective item by you, together with the receipt evidencing the purchase made by you.
To return a defective item, please contact our customer service department for assistance via email. Our contact details are as follows: DO NOT change directly to address on receipt. We will not entertain any walk-in exchange.
DUE TO CURRENT WORKING CONDITION AT OFFICE AREA, OUR TEAM CAN ONLY BE CONTACTED VIA EMAIL OR WHATSAPP.
Email reply will take 3-4 WORKING DAYS.
- Email: sales@foogolfball.com
- WhatsApp: +60112-3170117
We will only entertain returns within reasonable cause. However, the items must be in good condition and accompanied with the receipt evidencing the purchase of such items. Note that only items that are unworn, unaltered, unwashed and in sellable condition can be returned to the informed address. The item must be in the same condition that you received it. Any accompanying tags must be intact and in original packaging.
Items returned will not be refunded. Customers can choose to exchange returned item with items of equal or less value (remaining balance forfeited).
NOTE: FOR PARCELS RETURNED VIA COURIER, SAID PARCEL WILL ONLY BE SENT BACK AFTER MCO/CMCO/RMCO HAS ENDED! Please make sure to provide the correct address and correct phone number.
For exchanges on online purchases, you will bear the shipping cost in case you are not coming to our outlets.
However, please note that the item may not be exchanged on the spot as it’s subject to stock availability. The return process may take up to 7 working days depending on the stock availability. We will not be responsible for any damages during the delivery to us.
CONDITION TO SEND BACK THE PARCEL: -
Please do not wrap original box or plastic with any sealing tape. Kindly cover with something before wrapping with sealing tape.
For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for items not received.
We will not be responsible for returned items that are lost or damaged in transit. Proof of postage will not be accepted/deemed as proof of receipt/delivery. You should take reasonable care to ensure that the items returned to us are not damaged in transit and if appropriate, arrange suitable insurance.
We will send the exchange item once we received depend on condition parcel.
